Man and Van Enfield Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Enfield provides removal, man and van, transport and related services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company booking the services.

Services means any removal, man and van, transport, loading, unloading, packing, furniture assembly, delivery, or related service provided by Man and Van Enfield.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means the items, belongings and property that we are asked to move, handle, transport, store, dispose of or otherwise deal with.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. This may include local moves, regional moves, collections and deliveries, small office moves, student moves, and similar transport services.

The exact scope of services for each job will be as agreed at the time of booking, based on the information provided by you. Any additional work requested on the day may be chargeable at our current rates, subject to availability of time, staff and vehicles.

3. Booking Process

All bookings are subject to availability and acceptance by us. A booking is only confirmed when we have issued a confirmation by your chosen communication method and, where required, you have paid any applicable deposit.

When making a booking you must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses.

Details of parking arrangements and access restrictions.

The number of rooms and a reasonable estimate of the volume and nature of the goods.

Any heavy, bulky, fragile or high value items.

Any special handling requirements or unusual circumstances.

We reserve the right to amend the quoted price or cancel the booking if the information provided is inaccurate or incomplete in any material respect.

4. Estimates and Quotes

Any estimate or quote given is based on the information you provide at the time. It is not a fixed price unless expressly stated to be a fixed price quotation.

We may adjust the final charge where:

The work takes longer than anticipated due to factors not disclosed or reasonably foreseeable at the time of booking, including but not limited to poor access, waiting time, additional items or services, or delays outside our control.

There are additional pick-up or drop-off locations.

There are extra services requested, such as packing, dismantling or reassembly.

Fixed price quotations are valid for a limited time period as stated at the time of issue and are subject to our standard terms and availability.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due on or before completion of the services on the day of the move.

We may require a deposit at the time of booking. Deposits are normally non-refundable unless we cancel the booking or agree otherwise. The balance must be paid using an accepted payment method as notified to you.

Where services are charged by the hour, the chargeable time starts when our vehicle and staff arrive at the first collection address and ends when the last item is unloaded at the final delivery address, with a minimum charge period as advised at the time of booking.

Waiting time caused by circumstances beyond our control, including but not limited to lack of access, keys not being available, or delays with loading or unloading caused by you or third parties, may be chargeable at our standard hourly rate.

If payment is not made when due, we reserve the right to:

Charge interest on overdue amounts at the statutory rate until payment is received in full.

Withhold delivery of goods until payment has been made.

Recover from you any reasonable costs of debt recovery, including legal costs.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us as much notice as possible.

If you cancel more than a reasonable minimum notice period before the scheduled start time, any deposit may be retained as a cancellation charge, depending on the circumstances and at our discretion.

If you cancel with short notice or on the day of the move, we may charge up to the full quoted amount to cover our costs and loss of work.

Any change to the date, time, addresses, scope of work or services may be treated as a cancellation and new booking if we cannot reasonably accommodate the change.

If, for operational or safety reasons, we need to cancel or re-schedule your booking, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for services not yet provided. We are not liable for any indirect or consequential loss arising from such cancellation or rescheduling.

7. Your Responsibilities

You agree to:

Be present or represented throughout the move to provide access, instructions and to check the goods at collection and delivery.

Ensure that all goods to be moved are properly packed, secured and labelled unless you have arranged for us to provide a packing service.

Ensure that all valuables, important documents, cash, jewellery and other high-risk items are kept with you and not included in the goods to be moved, unless expressly agreed in writing.

Ensure that all appliances are disconnected, defrosted, drained and ready for transport.

Provide suitable parking and access at both collection and delivery addresses, including any permits or permissions required.

Advise us in advance of any special circumstances that may affect the move, including access restrictions, time limits, staircases, lifts, long carries or fragile structures.

You are responsible for checking that nothing has been left behind at the collection address. We are not responsible for goods left unattended or not loaded into the vehicle.

8. Items We Do Not Carry

Unless expressly agreed in writing, we do not carry:

Illegal or stolen goods.

Live animals, pets or plants.

Perishable goods or food items requiring temperature control.

Hazardous, flammable, explosive or corrosive materials, including gas cylinders, fuel, paint, solvents and chemicals.

Cash, jewellery, watches, precious metals, stones, or other high value items.

Important documents such as passports, financial documents, deeds and certificates.

If any such items are included without our knowledge and cause damage, loss, delay or fines, you will be responsible for all resulting costs and liabilities.

9. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is limited as set out in this section.

We are not liable for:

Loss or damage arising from your failure to properly pack, protect or secure goods, unless we have provided a packing service.

Loss or damage to fragile items where they have not been professionally packed or where it is unreasonable to expect them to remain undamaged given their condition.

Loss or damage arising from pre-existing defects, wear and tear, or inherent vice of the goods.

Loss or damage caused by you or third parties present at the premises.

Loss or damage arising from events outside our reasonable control, including but not limited to weather, traffic, road closures, accidents, or delays caused by third parties.

Our total liability for any claim arising out of or in connection with the services shall not exceed the lower of the cost of repair or replacement of the item or items affected, subject to an overall cap on our liability per job. This cap will be an amount that is reasonable having regard to the nature and value of the goods and the charges for the services.

We do not accept liability for indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or emotional distress.

10. Claims and Time Limits

You must inspect the goods upon delivery and report any visible loss or damage to our staff before they leave the delivery address. Any such issues must also be confirmed to us in writing within a reasonable time after completion of the services.

For loss or damage that is not immediately apparent, you must notify us in writing as soon as reasonably possible after discovering the issue and provide reasonable evidence and information to support your claim.

We are not obliged to consider any claim made outside a reasonable time limit, unless you can show that it was not reasonably possible to notify us earlier.

11. Access, Parking and Property Damage

You are responsible for ensuring adequate access and parking for our vehicles at both collection and delivery addresses. If suitable parking is not available and we incur parking charges, fines or penalties, you will be responsible for these costs.

We will take reasonable care to avoid damage to property when moving goods through confined spaces, staircases, lifts or doorways. However, if you have failed to inform us of access issues or if the only way to move items is likely to cause damage, we may either refuse to move the item or proceed at your risk.

Where we agree to remove doors, windows or other fixtures to facilitate access, we will do so with reasonable care but are not responsible for any resulting damage if this is the only practical method of access.

12. Waste Regulations and Disposal

We operate in accordance with relevant waste and environmental regulations. We are not a general rubbish clearance company and will only remove waste or unwanted items where this has been expressly agreed as part of the services.

We will not remove, transport or dispose of hazardous or regulated waste. Any items requiring special disposal, such as electrical waste, chemicals or construction debris, must be declared in advance and may be refused.

Where we agree to remove unwanted items, you warrant that you have full authority to dispose of them. Responsibility for any illegal or improper disposal rests with the person who arranged the removal, subject to our compliance with applicable regulations.

Any additional charges imposed by disposal facilities or local authorities in connection with the items you ask us to dispose of will be payable by you.

13. Insurance

We maintain insurance policies appropriate to the nature of our business and vehicles. These policies may not cover all risks in all circumstances, and our liability remains subject to the limitations set out in these Terms and Conditions.

You are encouraged to arrange your own additional insurance cover for high value or particularly fragile items if needed.

14. Health and Safety

We reserve the right to refuse to carry out any task that, in our reasonable opinion, would put our staff, vehicles, you or third parties at risk of injury or damage.

You agree not to ask our staff to lift, carry or move items that are unreasonably heavy or unsafe, or to undertake work that is not related to the agreed services, such as structural alterations or electrical work.

15. Subcontracting

We may use subcontractors or agents to carry out all or part of the services. Where we do so, these Terms and Conditions will still apply, and we will remain responsible for the proper performance of the services.

16. Data Protection

We will use your personal information only for the purposes of managing your booking, providing services, processing payments and, where permitted, for service-related communication. We will handle your data in a manner consistent with applicable data protection laws.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. General Provisions

If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, that provision shall be deemed deleted but the remaining provisions shall continue in full force and effect.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior agreements or understandings, whether written or oral.

No variation of these Terms and Conditions will be effective unless agreed in writing by us.

Our failure or delay in enforcing any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.



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We offer the best prices in the industry and our man and van Enfield are unrivalled in terms of quality!

Our pricing strategy is totally transparent and we offer incredibly good value if you compare our services to others in the industry. We’ve provided professional tailor-made services to hundreds of people in the local EN2 area and achieve customer satisfaction on every occasion. The price of our man and van Enfield services makes the deal a whole lot sweeter. If you’re thinking of making a booking or want some more information, contact our team today and one of our representatives will help you find the best solution for your specific requirements and assist you through the entire process.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Enfield Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 52 Severn Dr
Postal code: EN1 4LY
City: London
Country: United Kingdom

Latitude: 51.6685350 Longitude: -0.0594090
E-mail:
[email protected]

Web:
Description: Just say it and we will do it-everything you need when it comes to efficient man and van services in Enfield, EN1. Get in touch with us today!
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