Man and Van Enfield Privacy Policy

This Privacy Policy explains how Man and Van Enfield collects, uses, stores and protects personal data relating to customers and prospective customers in the Enfield area. It also sets out the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man and Van Enfield customers and individuals who contact or interact with Man and Van Enfield in the Enfield area, including through telephone, messaging services, online enquiry forms, or any other means.

Data Controller

Man and Van Enfield is the data controller in respect of the personal data it collects and processes about you. As data controller, Man and Van Enfield determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.

Types of Personal Data Collected

Man and Van Enfield may collect and process the following categories of personal data about you, depending on how you interact with the service:

Identification and contact details such as your name, address, collection and delivery addresses, and general location in the Enfield area. Communication details such as your preferred method of contact and the content of messages, enquiries, and feedback you provide. Booking and service information such as dates and times of moves or collections, size and nature of items to be moved, access details for properties, and any special instructions you give. Billing and payment information such as billing address, payment status, and records of invoices and receipts. Technical and usage data such as basic information about how you contact or interact with Man and Van Enfield services, for example through online forms or messaging platforms.

Man and Van Enfield does not intentionally collect special category personal data, such as health or religious information, and does not require such data to provide its services. You should avoid including such information in any communications unless absolutely necessary.

How Personal Data Is Collected

Man and Van Enfield may collect personal data directly from you when you make an enquiry, request a quote, confirm a booking, or communicate by telephone, online forms, or other messaging services. Personal data may also be collected during the provision of services, for example when noting access details, changes to booking information, or recording completion of work.

In some cases, personal data may be received indirectly when another person makes a booking on your behalf, for example where an employer or family member provides your contact and address details for the purposes of carrying out a move or collection. In such cases, Man and Van Enfield relies on that person to have your authority to share your personal data and will process that data in accordance with this Privacy Policy.

Lawful Basis for Processing Personal Data

Man and Van Enfield processes your personal data only when there is a lawful basis under data protection law. The main lawful bases relied upon are:

Contract: Processing is necessary to take steps at your request before entering into a contract, such as providing quotes, and to perform a contract with you, such as carrying out moving or transport services.

Legitimate interests: Processing is necessary for the legitimate interests of Man and Van Enfield, provided these interests are not overridden by your rights and freedoms. Legitimate interests include managing the business, scheduling jobs, improving services, responding to enquiries, keeping appropriate records, and handling complaints or disputes.

Legal obligation: Some processing is necessary to comply with legal obligations, for example maintaining certain accounting and tax records.

Consent: In limited situations, Man and Van Enfield may rely on your consent, for example where you specifically agree to receive certain types of marketing communications. Where processing is based on consent, you can withdraw your consent at any time.

Purposes for Which Personal Data Is Used

Man and Van Enfield uses your personal data for the following purposes:

To provide quotes, respond to enquiries, and arrange bookings for man and van services. To plan, schedule, and deliver moving and transport services safely and efficiently. To communicate with you about your booking, including confirming details, notifying you of changes, and following up after completion. To manage payments, issue invoices and receipts, and keep appropriate business and financial records. To handle questions, feedback, complaints, and disputes, and to improve the quality of services. To meet legal, regulatory, and tax requirements, and to cooperate with lawful requests from authorities where required.

Data Processors and Sharing of Personal Data

Man and Van Enfield may use carefully selected third parties acting as data processors to support the provision of services. These processors will only process your personal data on documented instructions from Man and Van Enfield and are required to keep your data secure and confidential.

Categories of processors may include providers of job scheduling or booking tools, providers of basic office and productivity software, cloud storage or secure data backup providers, and professional advisers such as accountants who assist with financial record keeping. These parties are only given access to the personal data they reasonably need in order to perform their functions.

Personal data may also be shared where it is necessary to protect the rights, property, or safety of Man and Van Enfield, its customers, or others, or where disclosure is required by law, regulation, or court order. Personal data is not sold to third parties.

International Transfers

Where personal data is stored or accessed outside the United Kingdom, Man and Van Enfield will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or transfers to countries that have been recognised as providing an adequate level of data protection. Any such transfers will be carried out in compliance with applicable data protection law.

Data Retention

Man and Van Enfield keeps personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet legal, accounting, or reporting requirements.

In general, records relating to bookings, services, and associated communications are retained for a period that enables Man and Van Enfield to respond to queries, handle complaints, and meet tax and accounting obligations. After the relevant retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Retention periods may vary depending on the type of data, the nature of the services provided, and any specific legal obligations that apply.

Data Security

Man and Van Enfield takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include restricting access to personal data to those who need it for business purposes, using secure storage and backup solutions, and keeping software and systems updated.

While reasonable steps are taken to protect your personal data, no transmission or storage system can be guaranteed to be completely secure. You are encouraged to take care when sharing personal data and to avoid including unnecessary or sensitive information in communications.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Man and Van Enfield. These rights apply to all Man and Van Enfield customers and individuals in the Enfield area, subject to certain legal conditions and exemptions.

Right of access: You have the right to request confirmation of whether your personal data is being processed and to obtain a copy of that data, along with information about how it is used.

Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you have the right to request that your personal data be deleted, for example where it is no longer necessary for the purposes for which it was collected. This right may be limited where data must be retained to comply with legal obligations.

Right to restriction of processing: You may request that the processing of your personal data be restricted in certain situations, for example while the accuracy of the data is being checked.

Right to data portability: In specific situations, you may request that certain personal data be provided to you, or to another controller, in a structured, commonly used, and machine-readable format.

Right to object: You have the right to object to processing that is based on legitimate interests, including profiling based on those interests. Man and Van Enfield will then stop processing your personal data unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is required for legal claims.

Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, you should contact Man and Van Enfield using the usual communication channels you use to arrange services or make enquiries. You may be asked to provide information to confirm your identity before your request is processed.

Complaints

If you have concerns about how your personal data is being handled by Man and Van Enfield, you are encouraged to raise them directly so that they can be addressed. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

Man and Van Enfield may update this Privacy Policy from time to time to reflect changes in legal requirements or in the way personal data is processed. Any significant changes will be communicated where appropriate, and the updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how your personal data is protected.



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Company name: Man and Van Enfield Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 52 Severn Dr
Postal code: EN1 4LY
City: London
Country: United Kingdom

Latitude: 51.6685350 Longitude: -0.0594090
E-mail:
[email protected]

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